13infinity's story....
The 13infinity & Co. Ltd concept was born in 2013 by Helen Duaso, a Catalan born artist who spent many years living between Barcelona, Australia and the UK.
Most all Helen Duaso's Creations "Crown Jewels COLLECTION" are made of bisque ceramic. Our items are beautiful keepsakes that should be cherished and passed down through generations.
For over 8 years 13infinity has been the "it" name in fine collectibles. Please treat them as you would a fine piece of jewelry or all your cherished ornaments. Your precious collection is NOT a toy.
Our Ornaments and Gifts are Special Heirloom collectibles that are considered Art Pieces. They are made of ceramics or glass and as such should NOT BE treated as a toy, and should NOT BE handled by children.
ALL ORDERS REQUIRE 1-2 WEEK LEAD TIME, AS ALL ITEMS ARE MADE TO ORDER. Most often your item will ship before but please be patient as Helen paints or creates each item herself and puts hours of love into each creation.
Thank you for your patience.
13infinity & Co.
1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info.13infinity@gmail.com or mailing us at: 13infinity
56 Roman Road, Abbeymead, GL4 5HR
3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
4 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
5 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@13infinity.co.uk or by mail at 13infinity. 56 Roman Road, Gloucester, United Kingdom GL4 5HR
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info.13infinity@gmail.com or mailing us at: 13infinity
56 Roman Road, Abbeymead, GL4 5HR
3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
4 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
5 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@13infinity.co.uk or by mail at 13infinity. 56 Roman Road, Gloucester, United Kingdom GL4 5HR
Custom made items are non returnable.
Item must be shipped back to us within 14 days after making contact with us in its original condition (unworn and labels still attached) along with your invoice receipt.
For items purchased at our pop up shops, a receipt is required for an exchange or refund. Without a proof of purchase, we are unable to accept a return.
In the case of exchanges, please note you will be responsible for the return shipping and re shipping costs.
International returns must clearly mark the parcel with 'RETURNED GOODS RELIEF' along with the customs document clearly marked as 'Returned Goods NCV' (No Commercial Value). You will also need to place the original shipping label and invoice inside the parcel. This is to avoid custom charges, otherwise customs will believe that you are the seller rather then returning an item that you want to refund or exchange. If your parcel is not returned this way and custom charges are raised, you will be responsible for these charges and charges will be deducted from your refund.
Please carefully measure your pet to ensure you get the correct size.
To return an item, please contact us via our contact page.
Please ensure that you return your item(s) via a signature service with a tracking number along with the correct value insurance as we are not responsible for lost parcels which are shipped back to us.
Refunds or exchanges will be processed minus the shipping cost once the item is received by us in its unworn original condition.
You will be responsible for return shipping costs.
All our collars are exclusively made to order, a return will only be permitted if the product is faulty and returned to us in an unused condition within 28 days.
Item must be shipped back to us within 14 days after making contact with us in its original condition (unworn and labels still attached) along with your invoice receipt.
For items purchased at our pop up shops, a receipt is required for an exchange or refund. Without a proof of purchase, we are unable to accept a return.
In the case of exchanges, please note you will be responsible for the return shipping and re shipping costs.
International returns must clearly mark the parcel with 'RETURNED GOODS RELIEF' along with the customs document clearly marked as 'Returned Goods NCV' (No Commercial Value). You will also need to place the original shipping label and invoice inside the parcel. This is to avoid custom charges, otherwise customs will believe that you are the seller rather then returning an item that you want to refund or exchange. If your parcel is not returned this way and custom charges are raised, you will be responsible for these charges and charges will be deducted from your refund.
Please carefully measure your pet to ensure you get the correct size.
To return an item, please contact us via our contact page.
Please ensure that you return your item(s) via a signature service with a tracking number along with the correct value insurance as we are not responsible for lost parcels which are shipped back to us.
Refunds or exchanges will be processed minus the shipping cost once the item is received by us in its unworn original condition.
You will be responsible for return shipping costs.
All our collars are exclusively made to order, a return will only be permitted if the product is faulty and returned to us in an unused condition within 28 days.
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